Refund Policy
Returns & Exchanges
We want you to be completely satisfied with your purchase from thekindgifts.com. If you’re not happy with your order, you may return most items within 14 days of delivery for a refund or exchange1.
Conditions for Returns:
- Items must be unused, undamaged, and in original packaging with all tags attached
- Proof of purchase (order number) is required
- Return shipping costs are the customer’s responsibility unless the return is due to our error
How to Return:
- Contact our customer service team via the Returns Portal to initiate your return
- Pack items securely using the original packaging when possible
- Ship your return using a trackable method (we’re not responsible for lost returns)
Processing Time:
- Refunds are processed within 5-10 business days after we receive your return
- The refund will be issued to your original payment method
- Original shipping charges are non-refundable
Non-Returnable Items:
- Personalized/customized products
- Gift cards
- Items marked as “Final Sale”
- Products damaged after delivery due to customer mishandling
Faulty or Incorrect Items:
If you receive:
- A defective product
- Wrong item
- Missing items
Please contact us within 48 hours of delivery through our Support Center. We’ll cover return shipping costs and provide a replacement or full refund.
International Returns:
- Customers outside the UK are responsible for return shipping costs and any customs fees
- Refund amounts will exclude original international shipping charges
- Declare items as “Returned Goods” on customs forms to avoid additional fees
Store Credit Option:
Instead of a refund, you may request:
- Store credit for the full item value
- Valid for 12 months from issue date
For any questions, visit our Support Center.
Last Updated: June 15, 2025